工單處理時間/時效
Tickets Processing Time and Period
週一至週五 (Mon – Fri) 11:00 – 20:30
週六、日及公眾假期 (Sat, Sun & Public Holidays) 13:00 – 18:30
逾時為增值服務 | Other Time Periods are Add-on Services
其他時間請開立增值服務。
For support outside these hours, please purchase our add-on service.
群體性不可用不在此時效限制範圍内. 認定標準爲Telegram交流群/工單 同時超過5人反應相同綫路方向的”全方向無法連接”問題.
Mass outages are not subject to this time limitation. The criteria for determining a mass outage is when more than five people simultaneously report the same “total loss of connectivity” issue for the same network route in the Telegram group and/or through support tickets.
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